The following document concerns both the liability of GNTravel Ltd and the responsibilities of the customer.

We are GNTravel Ltd and we look forward to the opportunity to act as your tour operator on your trip to any of our destinations. The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms “we”, “us” and “our” refer to GNTravel Ltd. The term “you” refers to the customer.


Booking Policy

A 50% deposit is due upon booking confirmation. The balance of payment is due 6 weeks before the tour commences. Following receipt of deposit, customer is required to send relevant details for flight booking or issuing of visa or permit if needed.

If the booking is made less than 42 days prior to tour start date, full payment is due at the time of booking confirmation.

In the event of a personal injury or bereavement which prevents the customer from taking part on the tour, we reserve the right to increase the deposit minus associated fees.


Cancellation Policy

All cancellation notices must be received in writing and will become effective as of the date of receipt by us. Tour refunds will be calculated based on the information contained in the following table:


Days Percentage Refunded
42 days in advance 100%
26 – 41 days 50%
11 – 25 days 25%
4 – 10 days 10%
0 – 3 days 0%

*Customer is liable for any transaction charges associated with the refund process.

*All cancellations incur a minimum of $50 administration fee.

*In the event of the company incurring non-refundable costs and expenses, including, but not limited to flight booking and hotel reservations, this shall be deducted from any refund due to the customer.


Force Majeure

Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.

If such an event or circumstance arises and said event or circumstance results in an inability to proceed with the tour, customer shall be entitled to a refund minus off reasonable costs incurred by us.


Travel Insurance

GNTravel Ltd expressly disclaim any and all liability for customer’s damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances. We have no responsibility in whole or part and customer agrees we are not liable for any and all liability or claims for any occurrences including but not limited to, any delay, loss, accidents, personal injury, political unrest, sickness, medical expenses or property damage occurring on tour.

We therefore strongly advise customer to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for the customer and if applicable, any dependents he or she is traveling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on tour, 24 hour emergency service and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.


Local Laws

Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.

Customers are required to follow the guidance and company rules of GNTravel Ltd at all times.

We reserve the right to expel without refund, those customers who refuse to abide by company policies.


Tour Itinerary

Due to the nature of the tours, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, GNTravel Ltd reserve the right to make changes to the itinerary in response to unforeseeable events.


Non-liability for Changes

GNTravel Ltd reserve the right to change these terms and conditions at any time and we will notify clients if such changes are made.

Price quotations are subject to change without notice and will not be binding until a booking has been confirmed.

We fully reserve the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. In such cases, we will always provide a suitable replacement.

Land/water transportation and flight tickets are subject to availability. We reserve the right to change the mode of transport depending on availability.

If for any reason a client does not complete any portion of their tour or abandons their scheduled tour after departure, no refund shall be given nor will any credit be given towards future travel.

Tour Payment

The advertised price of the tour and the currency in which payment can be made are not guaranteed and, up until the point at which balance has been paid by customer, GNTravel Ltd reserves the right to both alter the price of the tour and refuse payment in any specified currency.


EMAIL:   contact@gntours.com

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